We stand behind each and every product that we develop. We will replace or exchange your product for any reason within the first 30 days, as long as the garment is unworn, unwashed and still has the original hangtag.

Online Purchases

Please follow these steps to return or exchange products ordered on movingcomfort.com:

  1. Log in to Your Account.
  2. Click on “Recent Orders.”
  3. Click on the order that includes the items you’d like to return or exchange.
  4. Click on “View Details.”
  5. Click on items to be returned or exchanged.
  6. For a return, click “Return Item(s).” For an exchange, click “Create New Exchange.”
  7. Your return or exchange authorization will appear. Please make a note of it.
  8. Instructions for completion of the return/exchange process will arrive via email, including return address.
  9. Please allow three weeks from the date on which items are mailed for exchange and/or credit.

Please note that you are responsible for all costs associated with the return shipment via any method, and that C.O.D. deliveries can not be accepted. If you choose to exchange your item, we will provide FREE outbound shipping for the new item.

On returns or exchanges, please protect your return by getting a tracking number and/or insurance from the post office, UPS, or whichever shipper you choose for return of your items.

If you are returning an item because it is damaged, defective, or incorrect, you will be provided with a prepaid return label. Please contact  movingcomfort@shopatron.com for more information.

Within 10 business days of receiving and accepting the return, the credit card you used to place the order will be refunded for the price of the item(s) that have been returned. Shipping and handling fees will not be refunded. If the credit card cannot receive the refund, we will send a check for the return total to the billing address for that credit card.

Final sale items may not be returned or exchanged.


Retail Store Purchases

If you purchased your Moving Comfort product from a local retailer, we request that you work directly through that dealer on any return issue. Most retailers have policies in place to accept returns. Moving Comfort will only replace or exchange your merchandise if it was originally purchased at a retail store.

If the retailer is unable to help you, please follow this procedure:

  1. Please call 800.763.6000 for a return authorization number (RMA), necessary for all replacements and exchanges.
  2. Pack the item securely in its original package, if possible.
  3. All return shipping charges must be prepaid. We are unable to accept C.O.D deliveries.
  4. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Retain the tracking number for your records.
  5. Ship your return package, with return authorization number, to the following address:
    Brooks Distribution Center
    Attn: Returns Department
    3012 142nd Ave E
    Sumner, WA 98390
  6. If the product you are returning is no longer available, we will send you a comparable substitute within four to six weeks. If you have any further questions about our return & exchange process, contact us.